Reviews

Sandri strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 413-315-5370.

"Very Professional"

I recently purchased a home in Greenfield. I contracted Sandri to service my oil burner and asked if they would send a technician who would take the time to give me a tutorial on my system. They said any of their technicians could do that. They sent Brian. He was fabulous. He explained everything in a way I could understand, was patient with my questions, and offered suggestions for how I could lower my oil use. He even figured out that my burner had been serviced recently enough that he didn’t need to do any work on it, saving me the cost of servicing. I expect this is the beginning of a great relationship with Sandri.

Harriet P.
      "Very Professional"

      I recently purchased a home in Greenfield. I contracted Sandri to service my oil burner and asked if they would send a technician who would take the time to give me a tutorial on my system. They said any of their technicians could do that. They sent Brian. He was fabulous. He explained everything in a way I could understand, was patient with my questions, and offered suggestions for how I could lower my oil use. He even figured out that my burner had been serviced recently enough that he didn’t need to do any work on it, saving me the cost of servicing. I expect this is the beginning of a great relationship with Sandri.

      Harriet P.
      "Very Happy!"

      I switched to Sandri after years with another vendor. I spoke with Grace on the phone who was both lovely to talk to and informative. She helped create a new account with ease. The driver who came to inspect my tanks and deliver was also fantastic (I believe her name was Kathy?). Despite the other company stating they couldn't get up my driveway she assured me that she would likely not have a problem and would call if she did. Very happy thus far.

      Angelique B.
      "Fantastic Job!"

      I had Rick Bukowski come today to service my furnace. Turned out there was an unforeseen problem with it. Rick was able to find the problem in an extremely short period of time and was able to repair it as well as service the unit in a short amount of time. He was extremely understanding, articulate, knowledgeable and clean. He did a fantastic job. If you are lucky enough to have him stay with Sandri, I would love to have him service my equipment every year.

      Talon D.
      "Very Professional!"

      Sandri installed a wood stove for me two years ago and we’re great and professional, even working through a government program to cover the expense. When recently it was revealed they had made an error they were really good about finding a quick solution to get me back up and running. I mostly dealt with Lauren who is really professional and on top of everything.

      Christopher D.
      "Very Pleasant!"

      Tony serviced our furnace today and did a very thorough job. He was very pleasant and professional. I appreciated the summary of what was replaced and he let us know how efficiently it is currently performing, which is very helpful. Thank you Tony! Conway MA Sandri customer.

      Bronze V.
      "Extremely Professional!"

      Rick Bukowski came to service our generator. We also had an issue with our fireplace insert. Instead of just brushing the issue aside he agreed to take a look at it. Within a short period of time he solved the problem and it was working again. He was professional and easy to work with. Thanks again Rick. Great experience!

      Charlene B.
      "Very Knowledgeable!"

      I had Jeremy Cartright service my oil furnace on Oct.5,2021. He was thorough, and discussed with me everything about my furnace ,cleaned and serviced it well; keeping my thirty one year old furnace humming along.
      Very much appreciated his knowledge, expertise, and care to be complete.

      Bruce M.
      "Highly Recommend!"

      We were visited by Rick B and Samantha M today (08/07), as we required tune-up services for our mini split units, which Sandri installed 2 years ago, and additionally required cleaning & tune-up on our Empire propane heater units. Both of these employees were friendly, pleasant and very professional. We are very pleased with this servicing and would highly recommend them to others. Thank you!

      Karin A.
      "Extremely Pleasant!"

      Rick Bukowski from Sandri came for the annual tune-up of our natural gas furnace. He was on time, pleasant, and efficient. I have used Sandri (before that Deerfield Valley Heating and Colling) for years to service our HVAC system, and Sandri installed a new hot water heater a few years ago, too.

      Verna F.
      "Couldn't Be Happier!"

      Recently had Rick Bukowski perform our annual boiler cleaning and I couldn't be happier. Rick was thorough, and well versed in the technical side of the service, as well as being very professional, polite, and friendly through the whole experience.

      Greg A.
      "Excellent Job!"

      The Sandri tech Jeremy Cartright arrived promptly at appointed time. Completed annual oil burner tune-up. No issues, replaced parts as needed. System working well. Excellent job well done!

      Rod B.
      "Very Courteous!"

      Jeremy Cortright came to our house today for our annual cleaning. Jeremy showed up on time, was very courteous and respectful. He left everything spotless. I'll be requesting him for next years cleaning. Thank you!

      Barb C.
      "Very Polite!"

      Jeremy Cartwright did our annual tune-up; he was on time, went right to work, finished pretty quickly and was very polite and personable. Thanks Jeremy, you’re a great rep for Sandri!

      Jefferson J.
      "Great Customer Service!"

      Our boiler was not working this morning, Sandri came within an hour of our call for service, had us up an running very quickly. Excellent response time and service.

      Erin K.
      "Friendly!"

      Our tankless hot water heater ceased to work, and our technician, Rick B., replaced the broken part and waited until we were certain it was functioning. He was friendly, personable, and, above all, knowledgeable.

      Paula P.
      "Amazing Customer Service!"

      Sandri is a local company I know I can count on for consistently above-average service. For my annual oil burner maintenance call, Jonas was on-time, thorough, and incredibly patient with my questions and explaining everything in accessible language. He had all the information I'd given when I made the appointment, and parts on hand for repairs. He also did a great job cleaning up, which is truly appreciated. Thank you to everyone at Sandri for being so dependable and easy to work with during my 20 years of home ownership.

      Amy P.
      "A+ Service!"

      I had Tony Hall do my yearly service. He was fantastic! Super knowledgeable, friendly, went above and beyond just to make sure every little thing was covered. A+

      Chase T.
      "Highly Recommend!"

      When our boiler stopped working, we had Sandri come take a look. Rick Bukowski was punctual and very friendly. He did a great job explaining what was wrong and what maintenance was recommended in the near future. He was professional, efficient, and even great with our dog! 5 stars. Highly recommended.

      Bonnie B.
      "Very Pleasant!"

      We just bought a new house, that came with an oil furnace that had been disconnected by the previous owner. Rick Bukowski walked us through the assessment of the furnace, answered all our questions, and was very upbeat and fun to have around. Though he was pretty sure the furnace would need replacing in the next 12 months, he managed to patch it together to make it through this winter, so we would have time to look at our options. Really a super pleasant and competent guy. Thanks Rick!

      Amy K.
      "Five Stars!"

      Ovi and Jeremy came to look at my heat pump hot water heater. I've had it for almost a year and it's never delivered hot water reliably at the proper temperature. They patiently ran through diagnostics while talking to a technician from the company (Bradford White) for an hour on the phone. They were very professional and explained what they did clearly. Five stars to both of them!

      Wendy R.
      "Very Polite!"

      The technician who serviced our oil furnace and hot water heater; was polite, friendly, knowledgeable, ani I felt extremely competent to do the service. He also gave numerous tips to help preserve our furnaces. I give TH , not sure I should put full names in my review, my highest rating. My only suggestion is you give technicians like TH $40 not $4!!!

      Jim K.
      "Awesome Job!"

      Jeremy is an awesome technician! He is prompt, pleasant, and does a great efficient job. He is very clear in his communication and update on what my system needs.

      Eleanor T.
      "Very Impressed!"

      We are satisfied, and impressed, Sandri customers. The excellent technical service; the professionalism and courtesy of the team; the overall attention to project details; and the on-time and on-budget implementation have left us very grateful and happy customers. A big thank you to Lauren, Brian and Phil. We would highly recommend Sandri and you all to anyone.

      Susan W.
      "Very Pleased!"

      We have had a hot water heater and mini-splits installed earlier this summer and are very happy. Most recently we had service on our gas furnace and I was very pleased with Rick Bukowski. He was neat, quiet, and thorough. He changed out a worn part and made sure I knew why he did it. When he finished I barely knew he had been there everything was cleaned up and closed up. I am very pleased. Thank you so much.

      Bob V.
      "Excellent Service!"

      Today Jeremy Cartwright serviced our furnace and hot water heater. He was right on time, cheerful, polite, and wearing his mask (while I temporarily forgot mine). He even asked about entering through a bulkhead so as not to come through the house, but the outside entry to the basement was snowed in. After cleaning the units and replacing the furnace filter, he filled us in on the efficiency of our units, which was optimal in both cases. We were very pleased to make his acquaintance and pleased he took the time to explain the shape of our systems. Hope to see him in the future!

      Dale M.
      "Extremely Happy!"

      I was extremely happy with the service I received today! Ovi was friendly and extremely knowledgeable about fixing my humidifier. He was quick and competent. I would not hesitate to call Sandri again if I experience future problems.

      Tammy D.
      "Very Professional!"

      Jeremy Cortright serviced our furnace last week. He was very professional and thoroughly did his job. He was courteous and knowledgeable. Sandri is lucky to have employees like him.

      Inge J.
      "Great Service!"

      Coldest day of the year and coldest night soon to follow, when our propane heat dies. Sandri sent out Rick Bukowski and he didn't just come, restart and leave. He set out to "problem solve" by working his way through the whole system, testing and retesting. He made sure the process was more than just a "look see." Rick knows his stuff and we deeply appreciate the great service!

      Robert G.
      "Very Happy!"

      We just had our furnace serviced by Sandri; Technician Jeremy Cartwright. Jeremy did a great job. We have been very happy with the efficient Buderus boiler and water heater installed by Sandri several years ago, and Sandri's annual service.

      Amy D.
      "Incredible Job!"

      Rick Bukowski came to do a general inspection of our Gas heating system. We just moved into this house and we are unfamiliar with they system, he showed us what to do and what NOT to do, explaining every step of the way. During his inspection he found that one of the sensors is on it's way out and ordered a replacement.

      Heather S.